Equicom Services, Inc.- also known as EquiServe had successfully passed its 1st Surveillance Audit for its ISO 9001:2015 (Quality Management System) and ISO/IEC 27001:2013 (Information Security Management System) certifications. The Surveillance Audit was conducted by TUV Rheinland (a global leader in certification services) from February 24 to 27, 2025 covering both QMS and ISMS standards. This milestone follows EquiServe’s initial certification last July 23, 2024, which affirms the company’s enterprise -wide compliance with ISO standards.
The ISO Certification Process
Equicom Services, Inc.- also known as EquiServe had successfully passed its 1st Surveillance Audit for its ISO 9001:2015 (Quality Management System) and ISO/IEC 27001:2013 (Information Security Management System) certifications. The Surveillance Audit was conducted by TUV Rheinland (a global leader in certification services) from February 24 to 27, 2025 covering both QMS and ISMS standards. This milestone follows EquiServe’s initial certification last July 23, 2024, which affirms the company’s enterprise -wide compliance with ISO standards.
Why Surveillance Audit Matters?
For ISO Certified companies like EquiServe, understanding the role and scope of surveillance audits is essential. Unlike initial certification and recertification audits which involve a comprehensive picture of the entire management system, surveillance audits target specific areas of the management system, key processes, and corrective actions identified from previous audits. The primary objective of Surveillance Audits is to confirm that the quality and information security management systems remain effective, consistent, and free from non-conformities.
What this Means for our Clients?
For our clients and partners, this achievement reflects our strong commitment to quality service and data security. EquiServe continuously review and enhance our systems to avoid problems and ensure smooth, uninterrupted operations. These surveillance audit also reflect how we put our client first by understanding what they need and working to give better service over time.
By meeting ISO standards each year, EquiServe demonstrates that it is a reliable and dependable partner that focuses on quality, security and long term engagement.
A Milestone of Progress
Successfully completing the first (1st) surveillance audit shows that EquiServe continues to meet ISO standards and remains a trusted and reliable partner. It highlights the company’s ongoing efforts to stay organized, protect client data, and provide quality service.
This achievement is a testament to EquiServe’s unwavering commitment to follow the global standard practices and continuous improvement.
What is ISO 9001:2015 and ISO/IEC 27001:2013?
ISO 9001 is the world’s most recognized Quality Management System standard. It demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements, enhancing customer satisfaction through effective system implementation.
ISO 27001, on the other hand, is the global standard for Information Security Management System. Achieving this certification ensures that our clients’ sensitive information is handled with the utmost care, maintaining confidentiality, integrity, and availability at all times.
About Equicom Services, Inc.
Equicom Services, Inc.-EquiServe , has been in the business process outsourcing (BPO) industry since 2011. EquiServe is headquartered in Makati City, Philippines, and is the captive BPO Service provider of the Equicom Group (a Filipino conglomerate), with branches in Makati, Manila, Cebu, and Legazpi. EquiServe employs more than 1,000 employees to date. As Equicom Group, EquiServe provides shared service solutions across Operations, Finance, IT, Analytics, Reporting, and Back Office support units.
EquiServe is equipped with a cross-functional contact center platform offering unique and customized contact center and back-office services to best suit our clients’ needs. EquiServe is a complete end-to-end IT-enabled service provider, implementing successful practices through benchmarking, proper contracting, turnaround plan and workforce management to increase productivity and improve processes allowing clients to focus on their core business.
Our Leadership Team has combined management experience of more than 50 years in the BPO space. Together, we have effectively served various industries from Telecommunications to Banking and Finance, Retail and Healthcare, as well as Manufacturing and Logistics. EquiServe has a very strong engagement and lasting relationship with current partners and clients. These companies benefit from our service model from a cost and efficiency perspective, hence continuously growing with us. We create value not just by supporting client’s needs, we enhance client experience through Innovation, Partnership, Collaboration, driving Efficiencies, via Flexible Technology.