Equicom Services, Inc.- also known as EquiServe had once again demonstrated its continued commitment to excellence by successfully passing its 2nd Surveillance Audit for its ISO 9001:2015 (Quality Management System) and ISO/IEC 27001:2013 (Information Security Management System) certifications.
The audit was conducted by TUV Rheinland, a global leader in certification services, from March 3 to 6, 2026 covering both QMS and ISMS standards.
Two Years In, Two Surveillance Audits Passed.
EquiServe first earned its ISO certification on July 17, 2024. Since then, Equiserve has passed two surveillance audits in a row- the first in February 2025. and now this one in March 2026. Two consecutive passes isn’t just a compliance checkbox; it’s evidence that the systems built at certification are actually holding up under real scrutiny, year after year.
What Happens in a Surveillance Audit
ISO Certification isn’t a trophy you hang up and forget about, it comes with an obligation to keep proving the system works. That’s what surveillance audits are for. Rather than re-examining the entire management system from zero, surveillance audits focus on specific processes, high risk areas and any corrective actions flagged in the earlier audits. The goal is to catch and improve before it becomes a nonconformity.
Why it Matters to our Client
Passing this audit for the second year running tells clients something worth knowing: EquiServe’s approach to quality and data security isn’t a one-time push, it’s a routine. System get reviewed on a regular period, gaps get flagged before they become problems, and fixes get implemented without waiting for an external auditor to point them out.
The Bigger Picture
Two surveillance audits down means EquiServe’s commitment to ISO standards isn’t a one time, its a pattern. It reflects discipline that runs across the organizations: how client data is handled, how service quality is monitored, and how closely the company tracks global best practices.
None of that happens on its own. It’s the result of everyday effort from people across the company from leadership setting the standard down to frontline teams who live it out day to day
What is ISO 9001:2015 and ISO/IEC 27001:2013?
ISO 9001 is the world’s most recognized Quality Management System standard. It demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements, enhancing customer satisfaction through effective system implementation.
ISO 27001, on the other hand, is the global standard for Information Security Management System. Achieving this certification ensures that our clients’ sensitive information is handled with the utmost care, maintaining confidentiality, integrity, and availability at all times.
About Equicom Services, Inc.
Equicom Services, Inc.-EquiServe, has been in the business process outsourcing (BPO) industry since 2011. EquiServe is headquartered in Makati City, Philippines, and is the captive BPO Service provider of the Equicom Group (a Filipino conglomerate), with branches in Makati, Manila, Cebu, and Legazpi. EquiServe employs more than 1,000 employees to date. As Equicom Group, EquiServe provides shared service solutions across Operations, Finance, IT, Analytics, Reporting, and Back Office support units.
EquiServe is equipped with a cross-functional contact center platform offering unique and customized contact center and back-office services to best suit our clients’ needs. EquiServe is a complete end-to-end IT-enabled service provider, implementing successful practices through benchmarking, proper contracting, turnaround plan and workforce management to increase productivity and improve processes allowing clients to focus on their core business.
Our Leadership Team has combined management experience of more than 50 years in the BPO space. Together, we have effectively served various industries from Telecommunications to Banking and Finance, Retail and Healthcare, as well as Manufacturing and Logistics. EquiServe has a very strong engagement and lasting relationship with current partners and clients. These companies benefit from our service model from a cost and efficiency perspective, hence continuously growing with us. We create value not just by supporting client’s needs, we enhance client experience through Innovation, Partnership, Collaboration, driving Efficiencies, via Flexible Technology.