We are proud to announce that Equicom Services, Inc. – also known as EquiServe, a Business Process Outsourcing (BPO) company of the Equicom Group, has successfully achieved ISO 9001:2015 (QMS) and ISO/IEC 27001:2013 (ISMS) certifications enterprise-wide, covering our four core strategic locations across the Philippines. These certifications, officially awarded by TUV Rheinland (a global leader in certification services) on July 23,2024, underscores our unwavering commitment to quality management and information security, further solidifying our commitment to our stakeholders and clients as a trusted partner.
The Journey to Certification
Achieving these certifications was no small feat. It required a company-wide effort, led by our dedicated management team, through culture change, putting rigidity in our processes and ensure compliance and adaption with internationally set standards. We implemented rigorous quality and security controls, conducted comprehensive training programs, and continuously monitored our systems with multiple internal pre-audit exercises to meet the stringent requirements of these certifications. EquiServe team’s success have went full circle, from initial enthusiasm and skepticism, to frustration and hardwork, and then willingness to assist each others challenges, and finally thrill of success.
Our management team, led by our President, Mr. Enrique “Jun” Yap III, alongside every Department Heads, especially the Integrated Management System team’s very own-Ms. Jessa Capuno-Palogod, worked tirelessly to integrate these standards into our daily operations. From initial planning to the final audit by TUV Rheinland, their leadership and commitment were instrumental in our success.
Benefits for Our Clients
For our clients, these certifications are a guarantee that EquiServe adheres to the highest standards of quality and security. As a BPO provider, we understand the critical nature of the work we handle on behalf of our clients. With ISO 9001, clients can be confident in our ability to deliver quality services and a drive to improve further. ISO 27001 ensures that our clients’ data is protected with world-class security measures, reducing risks and building trust.
Looking Forward
This milestone is just the beginning. At EquiServe, we are committed to continuous improvement and maintaining the standards required by ISO 9001 and ISO 27001. We will continue to invest in our people, processes, and technology to ensure we exceed our clients’ expectations and improve when required. As part of this commitment, EquiServe will continue ongoing evaluations and adherence to best practices to improve its QMS and ISMS standing.
Thank you to our clients for your trust, partnership and understanding during our journey to certification. We look forward to continuing to serve our clients and future partners with the highest levels of quality and security.
What is ISO 9001:2015 and ISO/IEC 27001:2013?
ISO 9001 is the world’s most recognized Quality Management System standard. It demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements, enhancing customer satisfaction through effective system implementation.
ISO 27001, on the other hand, is the global standard for Information Security Management System. Achieving this certification ensures that our clients’ sensitive information is handled with the utmost care, maintaining confidentiality, integrity, and availability at all times.
About Equicom Services, Inc.
Equicom Services, Inc.-EquiServe (formerly known as ONET), has been in the business process outsourcing (BPO) industry since 2011. EquiServe is headquartered in Makati City, Philippines, and is the captive BPO Service provider of the Equicom Group (a Filipino conglomerate), with branches in Makati, Manila, Cebu, Legazpi and Davao. EquiServe employs more than 1,000 employees to date. As Equicom Group, EquiServe provides shared service solutions across Operations, Finance, IT, Analytics, Reporting, and Back Office support units.
EquiServe is equipped with a cross-functional contact center platform offering unique and customized contact center and back-office services to best suit our clients’ needs. EquiServe is a complete end-to-end IT-enabled service provider, implementing successful practices through benchmarking, proper contracting, turnaround plan and workforce management to increase productivity and improve processes allowing clients to focus on their core business.
Our Leadership Team has combined management experience of more than 50 years in the BPO space. Together, we have effectively served various industries from Telecommunications to Banking and Finance, Retail and Healthcare, as well as Manufacturing and Logistics. EquiServe has a very strong engagement and lasting relationship with current partners and clients. These companies benefit from our service model from a cost and efficiency perspective, hence continuously growing with us. We create value not just by supporting client’s needs, we enhance client experience through Innovation, Partnership, Collaboration, driving Efficiencies, via Flexible Technology.