Manila City, Philippines– Equicom Services, Inc. (EquiServe) demonstrated its commitment to community service through an inspiring outreach program at Hospicio De San Jose last September 19, 2024. In line with EquiServe’s core values, the company embraces “Malasakit,” extending compassion not only to clients and customers but also to those in need, especially the elderly individuals who have been abandoned and are now under the shelter’s protection.
EquiServe employees eagerly participated in an outreach program at Hospicio De San Jose, engaging in heartfelt activities with the elderly residents. Volunteers dedicated their time interacting with the Lolos and Lolas, offering comfort and companionship to those in need of care and empathy. The program also included the donation of essential supplies,. that targets to help a total of 50 elderly residents. .
“Participating in this kind of event helps us, as employees, to strengthen our compassion and Malasakit towards the elderly residents of Hospicio de San Jose. It allows us to experience a sense of fulfillment both personally and professionally, nurturing a purpose that extends beyond the workplace. It also reinforces EquiServe’s core value of Malasakit, helping us foster genuine care and respect not only for our clients and co-workers but also for others outside the organization”, said Ms. Jovie Balla, Senior Human Resource Specialist of EquiServe.
Program
The program kicks off with EquiServe introducing the outreach initiative, hosted by Ms. Balla. Following the introduction, an employee from EquiServe takes the floor to serenade the Lolos and Lolas, creating a warm and joyful atmosphere that fosters connection and community spirit. Afterward, EquiServe volunteers served delicious snacks “Meryendas” to our elderly residents, encouraging camaraderie and fostering a sense of belonging among everyone present.
As the outreach event ended, both volunteers and residents expressed their gratitude for the experience. The elderly residents expressed their gratitude by singing a song, while the volunteers left with a renewed sense of purpose and fulfillment. EquiServe remains dedicated to giving back to the community through ongoing outreach programs, with the goal of building stronger connections and creating a lasting, positive impact on those in need.
A Successful One
The genuine smiles and laughter from the elderly residents during the interactions were clear signs of the success of this event. Feedback from participating employees further emphasized its impact, with many expressing a deep sense of gratitude and stronger bonds, knowing that EquiServe supports initiatives like this. The high participation and engagement from EquiServe’s employees were also significant indicators; seeing so many employees volunteer their time and resources demonstrated how deeply the program resonated with them. This event sparked a lasting interest in volunteering and giving back, inspiring employees to continue contributing beyond just this one occasion.
Future Outreach Programs
The feedback and insights gathered from this outreach program will guide EquiServe’s Human Resources in planning similar events as part of our employee engagement activities. Employee feedback shows their dedication to consistently supporting these initiatives. This input will help us prioritize more interactive and engagement-oriented activities in future programs, fostering both the personal and professional growth of our team members. The employees have come to appreciate the importance of helping those in need, allowing us to uphold the culture of Malasakit both inside and outside of EquiServe.
About Equicom Services, Inc.
Equicom Services, Inc.-EquiServe (formerly known as ONET), has been in the business process outsourcing (BPO) industry since 2011. EquiServe is headquartered in Makati City, Philippines, and is the captive BPO Service provider of the Equicom Group (a Filipino conglomerate), with branches in Makati, Manila, Cebu, Legazpi and Davao. EquiServe employs more than 1,000 employees to date. As Equicom Group, EquiServe provides shared service solutions across Operations, Finance, IT, Analytics, Reporting, and Back Office support units.
EquiServe is equipped with a cross-functional contact center platform offering unique and customized contact center and back-office services to best suit our clients’ needs. EquiServe is a complete end-to-end IT-enabled service provider, implementing successful practices through benchmarking, proper contracting, turnaround plan and workforce management to increase productivity and improve processes allowing clients to focus on their core business.
Our Leadership Team has combined management experience of more than 50 years in the BPO space. Together, we have effectively served various industries from Telecommunications to Banking and Finance, Retail and Healthcare, as well as Manufacturing and Logistics. EquiServe has a very strong engagement and lasting relationship with current partners and clients. These companies benefit from our service model from a cost and efficiency perspective, hence continuously growing with us. We create value not just by supporting client’s needs, we enhance client experience through Innovation, Partnership, Collaboration, driving Efficiencies, via Flexible Technology.