About Us
About Us
A proud member of the Equicom Group, a Filipino conglomerate, Equicom Services, Inc.- EquiServe is a trusted business process outsourcing (BPO) provider. Established in 2011, out of the boom in BPO Services in the Philippines. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including Manila, Cebu, and Legazpi. We deliver end-to-end support in Finance, Human Resources, IT, and Back Office support services. We also offer flexible, cross-functional contact center services tailored to meet the unique needs of each client.
Our approach is driven by proven practices in benchmarking, process improvement, workforce management, and strategic planning—enabling our clients to boost productivity, reduce costs, and focus on their core business.
Officially awarded with ISO Certifications by TUV Rheinland (a global leader in certification services) on July 23, 2024. EquiServe holds certifications in quality management and information security by successfully achieving ISO 9001:2015 (QMS) and ISO/IEC 27001:2022 (ISMS) certifications enterprise-wide, covering our four core strategic locations across the Philippines.
With over 40 years of combined leadership experience, we have successfully supported clients across various industries including Telecommunications, Banking and Finance, Retail, Healthcare, Manufacturing, and Logistics. EquiServe values long-term partnerships and delivers consistent results through innovation, efficiency, and adaptable technology solutions.
Our Journey
Founded
Birthed from the outsourcing wave. The company is formally incorporated and opens its first service desk.
Operations
Launch of pioneer programs in Healthcare Customer Care, Telecom Collections, and Banking Loans Processing.
VISMIN Branch
Satellite offices were established in Davao and Cebu to Support BCP sites for present and future lines
Breakthrough Accounts & Stronger Cebu
Technical US accounts with 150+ combined headcount. ONET Cebu transferred to a new 100+ seat site,
Combination of Technology and Banking Experience
Pioneer FinTech Company in the Philippines partners with us for end-to-end loans processing.
Specialize Work Technology Support
Establish Tele-Medicine (Voice & Video) to support biggest HMO provider in the Philippines. Starts to provide analytics & automation solutions.
Legazpi City Expansion
Built strong presence in Bicol Region through establishment of full fledge Legazpi Branch with capacity to house 140 agents.
Pandemic Ready
Became strong during the Pandemic as we expand our Tele-Medicine pool of MDs to 120+ organic employees, with capabilities to do both Voice and enhanced Video consultation to accommodate more on-demand consultation.
WE ARE EQUISERVE!
Relaunched as Equicom Services, Inc. Almost doubled its manpower footprint, with the union with its sister company-EITI. Exciting times for Equiserve as it starts its rebirth as the premier Shared Service provider of Equicom Group.
Certified for Quality and Security Excellence.
EquiServe proudly holds ISO 9001:2015 and ISO/IEC 27001:2022 certifications, officially awarded by TÜV Rheinland on July 23, 2024. These enterprise-wide certifications, spanning our four strategic locations in the Philippines, reflect our dedication to maintaining the highest standards of service quality, operational efficiency, and information protection for every client partnership.
New Sites in Manila and Legazpi
Commitment to provide an optimized work environment that supports our people and service delivery. EquiServe Manila site relocated to a larger facility designed to accommodate our cross-functioning services and our Legazpi site transitioned to a more strategic commercial location, for enhanced accessibility and convenience for both our employees and clients.
Mission
We aim to advance employees’ well-being and unlock their potential so we can effectively enhance operations performance and exceed our clients and shareholders requirements through and exceed our continuous improvement of business processes.
Vision
To be a pillar of operational excellence
Objective
Help you realize efficiencies and profitability, redirect your focus to product and service development, and leverage strategic partnerships to achieve your goals.
CORE VALUES
Professionalism
We adhere to set corporate ethical standards. We are competent and knowledgeable in the work we do, aiming for quality, timely and exemplary performance.
Innovate
We constantly evolve our way of doing business to better serve our customers. We are a work in progress, we are open to criticisms as we target to continuously improve and develop.
Malasakit
We genuinely care and respect our co-employees, the company and our clients. We are all together on this journey. We work to impact the lives of others without expecting anything in return. We make sure to give-back to our community. We will share our blessings, skills and talent to others in-need. We will collaborate and work together towards the common good of the company.
Integrity
We are people of strong morals and principles. We make sure that the work that we do will be fair for my co-employees, the company and to our clients.
Equality
We give people equal opportunity in development and career growth. We promote an “open door policy” where everyone can reach out to the management and voice their concerns and suggestions without fear of being ignored or ostracized.