Services
Our Services
What We Do
Contact Center Solutions
Think of a world where every customer interaction is seamless, personal, and unforgettable. With EquiServe’s Contact Center Services, that world is within your reach.
EquiServe ensures that our Contact Center Outsourcing Solutions supports customer interactions across a range of channels, from the traditional phone calls and emails, including web-chat, SMS, various social media interactions, and the emerging adoption of Video collaborations, Click to Call and AI-Bot channel, which is distinct from telephony-only call centers. Backed by our ISO certifications in QMS and InfoSec Management System, we deliver every interaction with precision, security, and consistency, continuously building our credibility as a trusted contact center company. Ensuring every touchpoint adds value to your customers and drives your business forward.
Voice Inbound
Our Inbound Contact Center Services serves as your front line of customer care. We manage and resolve your customers’ calls with professionalism and empathy – allowing you to focus on Growth! From inquiries to support, our agents deliver the human touch that strengthens relationships and keeps your customers coming back.
- Customer Care and Inquiry
- Technical Helpdesk
- Product Assistance
- Warranty Check
- Approval Process
- Appointment Setting
Non-Voice Services
Our Non-Voice Contact Center Services deliver seamless customer support beyond calls — through email, chat, and other digital channels. We ensure every message is handled with accuracy, empathy, and efficiency, providing consistent brand experiences across platforms. Every conversation is crafted to help your business stay responsive, connected, and ahead of customer expectations.
- Transaction Processing
- Social Media
- SMS
- Email and Online System
- Live Chat
Voice Outbound
EquiServe’s Outbound Contact Center Services represents your brand with confidence and purpose. We reach out to your customers and prospects to build connections (reminders), nurture relationships (follow-ups), and drive results (CSAT & Targeted Tele-sales). From uncovering new opportunities to customer engagement, our agents deliver meaningful conversations that turn opportunities into measurable business impact.
- Welcome Call & Benefits Coordinator for
- Membership
- Applicants
- Leads Verification
- Database Clean-Up
- Data Mining and Research
- Application and Customer Information Verification
- Application Processing
- Database Build-up
- Background Checking
- Trade and Reference Verification
- Credit Investigation (Personal and Corporate)
- Collection Services
- Reminder Services- Payment, Membership, Annual Dues
- Arrears Collection
- Accounts Receivable Ma
- Survey
- Quality of Service Feedback (CSAT)
- Product Assessment
- Telemarketing
- Promotions
- Up-Selling
- Tele-Sales
Back Office Solutions
Are you ready to transform the way your back office operates?
Let our Back Office Support Services open the door to a future of productivity, efficiency, accuracy, and confidentiality — powered by our ISO 9001-certified Quality Management System and ISO 27001-certified Information Security Management System. These frameworks ensure that every process we manage meets the highest standards of quality, security, and operational excellence.
Back Office Services
We offer a comprehensive range of Back Office Services tailored to align with your core business processes. EquiServe supports your front-office operations by streamlining administrative and operational functions under strict compliance with global standards — enabling your organization to focus on strategic priorities and sustainable growth.
- Scanning and Virtual Storage
- Medical Claims Processing and Adjudication Services
- Records and Data Management
- Personal and Consumer Information Encoding
- Corporation Information Encoding.
- Transaction Processing
- Application – Membership, Credit Cards, Insurance, etc.
- Accreditation
- Medical Coding
- Financial Service
- Accounts Reconciliation
- Invoicing
- Encoding
- Printing Services
- SOA
- Billing/ Letters
- Policies
- Check Writing
- Enveloping
IT Services
Our IT Services empower organizations to operate with confidence, agility, and security. Backed by our ISO 9001-certified Quality Management System and ISO 27001-certified Information Security Management System, we deliver technology solutions that ensure performance, reliability, and data protection. Secure. Scalable. Seamless. Our ISO-certified IT Services strengthen your digital infrastructure, safeguard information, and drive performance — helping your business move forward with confidence.
- IT Management
- ITIL (Information Technology Infrastructure Library) Services
- Network Management
- Telephony Management
- IT Technical Helpdesk
- Server Co-Location
- Dialer System
- Automatic Dialing
- Predictable Dialing
- Automatic Call Distribution
- Ticketing System
- Documents Management System
- Application Development
Seat Leasing
Startup. Grow without limits. Work without worries.
Our Seat Leasing Solutions provides you with ready-to-use workspaces that are secure, scalable, and fully managed — so your team can focus on what truly matters: performance and results.
- Plug-and-play facilities
- Secure IT & network infrastructure
- Professional on-site support
- ISO-certified quality and data protection
Seat Leasing Services
Your space to grow — powered by EquiServe.
EquiServe manages several Plug and Play facilities in the Philippines through its centers in Makati, Manila, Cebu, and Legazpi.
- Fully furnished workstations
- VOIP-ready systems
- High-speed fiber internet with redundant lines
- 24/7 IT support and power backup
- Managed shared spaces — pantry, meeting room, clinic.
- Flexible lease terms — per seat, per shift, short-term lease.
Specialized Services
Your Needs. Our Innovation.
Looking for a solution that goes beyond the standard offering?
Our Specialized Services are built around you — delivering customized processes, tailored workflows, and adaptive solutions designed to meet your exact requirements.
EquiServe — where your ideas inspire innovation.
Premium Service Offerings
At EquiServe, we turn client ideas into our expertise — transforming concepts into real, measurable results.
Our specialized capabilities include:
- Tele-Medicine / Tele-Consult Solutions
- Virtual Consultation Support
- Over the Phone Consult
- Web-based – adaptive Web Design
- Data Privacy Consultancy and Compliance
- Scoping
- Mapping
- Implementation – Templates, Modules, Policies.
- Legal Compliance
- Reports Portal & Reports Automation
- Visualization Tool
- Customized Report
- Dashboard
- Push-reports
- AI – Large Language Model Development
- Custom Model Training
- Conversational AI Solutions
- Knowledge Base Integration
- Process Automation