FREQUENTLY ASKED QUESTIONS
Equicom Services, Inc. (formerly known as ONET - Outsource Network Contact Center and Back Office Services Inc.), has been in the outsourcing/BPO industry since 2011.
Part of the Equicom Group of Companies, chaired by Mr. Antonio L. Go, (former Chairman of Equitable Bank Corp and Equitable PCIBank) a diversified conglomerate composed primarily of companies in the Healthcare, Banking and Finance and Information Technology (Hardware and Software).
A BPO (Business Process Outsourcing) company is a company that provides various business services to other companies. These services can include customer support, technical support, data entry, back-office operations, and other administrative functions.
Outsourcing can benefit your business in several ways, including cost savings, access to specialized expertise, increased flexibility, and improved efficiency.
BPO companies offer a wide range of services, including customer support, technical support, data entry, back-office operations, accounting and finance, human resources, marketing, and more.
As a contact center service provider, EquiServe specializes in providing customer service and support to other companies. We are equipped with the necessary technology, equipment, and trained staff to handle a variety of communication channels such as telephone, email, chat, social media, and video. The range of services includes inbound and outbound customer support, technical support, order processing, and other related services. By outsourcing your contact center operations to EquiServe, companies can focus on their core business operations while leaving customer service and support to the experts.
EquiServe ensure data security by implementing various measures such as physical security, network security, access controls, data encryption, regular audits, and compliance with industry regulations such ISO standards.
As a back-office service provider, EquiServe offers administrative and support services to other businesses. These services may include accounting and finance, recruitment, scanning, data entry, document management, and other non-customer facing functions. We are responsible for ensuring that the internal operations of a business run smoothly and efficiently. By outsourcing back-office tasks to EquiServe, companies can reduce their overhead costs, improve efficiency, and focus on their core business operations.
EquiServe providers necessary technology, equipment, and trained staff to handle back-office tasks in a timely and cost-effective manner. We can use automation and other advanced tools to streamline processes and improve productivity. Overall, EquiServe can provide a valuable service to businesses by taking care of administrative tasks so that companies can focus on their core competencies.
You can measure the success of our outsourcing partnership by monitoring Service Level Agreements (SLAs), key performance indicators (KPIs), tracking progress against goals, and regularly reviewing performance metrics. KPIs can include customer satisfaction, call abandonment rate, average handle time, turn-around-time, productivity, and first call resolution rate.